What I do at Sabio Group
- Lead, mentor and manage service desk & technical specialist team
- Oversee daily operations of APAC service desk ensuring timely and efficient resolution of technical issues within SLA
- Maintain high levels of customer satisfaction by ensuring service desk & technical specialist team members provide support and follow up
- Manage major incidents, ensuring timely communication and resolution and conduct post-incident reviews to identify areas for improvement.
- Identify training needs and coordinate training programs for my team to enhance their skills and knowledge as part of their personal & career development
Who am I?
- Started my career in Sabio as member of PS Team.
- Move to MS team and worked as a WFO Technical Specialist
- Been in APAC Service Desk Manager role since last year.
